This could be caused by multiple factors, but it is usually only one causing the problem.
The first thing you will want to confirm is that this was not actually a timeout issue.
First ensure the manager does not have any separate tabs of WebClock open in their browser or on a separate page in the background,
as any other pages left idle will time them out on all pages. If there is a log out button displayed, click that.
If not, continue on. Close the web browser completely, including any other separate tabs they may have open in the background,
then re-open and navigate back to WebClock to log in again.
If the issue persists, the next thing they will want to ensure is that they are using the correct credentials.
They can either refer to their site's administrator to provide them, or they can utilize the Recover Password link on the login page to get the password reset.
Submitting incorrect credentials will display the same error.
Once certain that neither of the above possibilities are causing the problem, an administrator will want to ensure the manager's profile is set up correctly.
First, confirm that there is at least one department selected in the View/Set Group List. On this same screen, ensure that the comma
separated list of departments above the checklist does not have any typos, extra or missing departments, or any extra commas.
If the issue persists after verifying everything listed above looks correct, please contact WebClock support to troubleshoot further.